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Frequently Asked Questions Q&A

After the payment is completed, confirm the order with the official line, and then the warehouse will prepare the goods for inspection and packaging. It will take about 3-5 days for the goods to be shipped to you within working days (excluding holidays).

If you want to change the order or cancel the order, please contact us within 3 days (overdue shipment will be the original order), we will assist you to deal with the relevant issues as soon as possible

Enjoy free shipping from convenience stores (7-11/FamilyMart) for orders over 1,000 yuan

Enjoy free home delivery for orders over 2,000 yuan

The above is limited to the main island of Taiwan. For outer island areas, please check with the official Line before placing an order.

Our company will not take the initiative to call you and ask you to go to the cash machine to operate any functions. Please be careful not to be deceived. If you encounter an unknown phone number, please immediately call the 165 anti-fraud inspection hotline or the Xiaoguai hotline for verification.

Thank you so much for shopping at Furkid Patron Saint, I hope you enjoy the items you receive!
We accept returns/exchanges within 7 days of receipt. (The calculation date is based on the day the goods arrive)
If the goods you receive have defects or other problems, please contact the official Line customer service staff within 2 days, and the customer service staff will immediately arrange the most appropriate services such as returns or exchanges for you.

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